Marriott has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting your concerns about privacy. We understand that you may have questions about how this Website collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Website, including Marriott.com and other Marriott sites included within Marriott.com, which are listed in this privacy statement (“Statement”).
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
At Marriott, meeting your needs and expectations form the foundation of everything we do – including protecting your privacy.
If after reviewing this Statement, you have any questions or privacy concerns please send an email to firstname.lastname@example.org or send a letter to:
Marriott International, Inc
Attn: Information Protection and Privacy Dept. 52/995.63
10400 Fernwood Road
Bethesda, MD 20817
United States of America
This Statement was last updated on April 14, 2010 to describe the new Click to Chat feature, include the remember me enhancement for web-enabled mobile devices, describe the new BlackBerry and iPhone applications, and change the department number in the contact address. In the future, we may need to make additional changes. All changes will be highlighted here so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosure of that information to third parties.
This Website does not collect personally identifiable information when you browse this Website and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Website unless you:
In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Website function correctly and provide you the functionality that you see on this Website. We also use this information to personalize content presented to you, better understand how visitors use our Website and how we can better tune it, its contents, and functionality to meet your needs.
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, Marriott Rewards number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:
You can opt out of marketing emails at any time. You can also opt out of Marriott research surveys. The same types of information would be requested to complete a gift certificate purchase, register for a Marriott Rewards promotion, enter a sweepstakes or online game, to enroll in the Marriott Rewards program or to redeem Marriott Rewards points. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.
The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at a Marriott hotel, unless you tell us otherwise, the information you provide will be used by us for marketing of Marriott hotels and other Marriott products. Marriott may use the services of third-party mail houses for the sole purpose of mailing materials.
To assist you in quickly accessing the information you want on this Website, we use third party software to proactively initiate or offer online chat if it appears that you are having difficulties navigating the Website, if we believe you would benefit from assistance to help direct you to the desired content quicker or to make you aware of other information or offers relevant to your search. It is your choice to use the online chat feature or to close the chat window. If you choose to use the online chat feature, the person that will chat with you may access your Marriott Rewards information and your past stay and chat history, if applicable. All information you enter via online chat may be associated to your email address and will be stored in our systems with any other information you provide and any transaction details.
You can access Marriott.com from a web-enabled mobile device to find a hotel (including clicking to call the hotel) or view or cancel a reservation. In addition, you can download an application to your BlackBerry or iPhone to provide additional functionality as described below. If you desire to view or cancel a reservation you will be required to enter your Marriott Rewards account user name and password, or Marriott confirmation number and last name. No other personally identifiable information will be requested. In addition, you can make a reservation from a web-enabled device. When you make a reservation you will need to provide certain personally identifiable information such as name, email address and credit card information. You may also enroll in the Marriott Rewards program from a web-enabled device. When enrolling in Marriott Rewards you will be required to provide certain personally identifiable information such as name, email address and point earning preference.
If you have downloaded the application to your BlackBerry or iPhone you can take advantage of finding a hotel near you that is provided via Global Positioning System (GPS) technology. No personally identifiable information is retained to deliver this service. In addition, these applications will allow you to select one touch authentication if you would like to have your Marriott Rewards number and password remembered so that you do not need to enter them every time when you are using these devices to access Marriott.com. These functions are only available from the downloaded BlackBerry and iPhone application.
You can access and review, update, or deactivate your Marriott Rewards information online. If you deactivate your account, all information not already required and stored as a condition of membership will be deleted.
Please note that Marriott will never send you an email requesting your password, credit card number or social security number. If you receive an email that looks like it’s from Marriott, but asks you for your credit card number or social security number, it’s a fraudulent email, or “phish.” We recommend that you do the following:
If you believe “phishers” have gotten access to your personal or financial information, we recommend that you also do the following:
Learn more about fraudulent email or “phish” and how to protect your personal information
Communications of relevant information is important to administering the Marriott Rewards program and providing you the opportunity to maximize the benefits of membership. We will only disclose member information to:
the Marriott group of companies, person(s) authorized by you; Marriott franchisees, fulfillment houses, email service providers and mail houses that process mail for such entities; and marketing companies that provide services to the Marriott group of companies and Marriott franchisees; in each case for the following purposes:
When choosing to become a Marriott Rewards member, you will have consented to receive all of the kinds of information described above. However, you will be given the opportunity to define and modify your mailing preferences.
At your choice, you can create a password for your Marriott Rewards account in order to view your information and manage your account online. You will be required to provide your name, email address, account number, a desired user name, desired password, and password reminder. Once you have an online Marriott Rewards account, you may review, correct, or delete information online. If you do not have online access to your account please notify your local Marriott Rewards Guest Services office (www.marriott.com/rewards/csupp/csupp.mi) in writing to review, correct or delete information pertaining to your membership (there may be a charge as permitted by law), or to indicate your communication preferences.
The Marriott Rewards/Chase Card Services Visa card provides you with a means to earn Marriott Rewards points faster. If you chose to apply for a Marriott Rewards/Chase Card Services Visa card you will link from this Website to Chase Card Services’ (a subsidiary of JP Morgan Chase) Website and will be required to enter certain personally identifiable information as part of the credit application process. You can refer to Chase Card Services’ privacy statement posted on their Website to understand how the information you supply will be used. Chase Card Services is the issuer of the credit card, and all terms and conditions of being a cardholder are dictated by Chase Card Services.
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”
After information reaches Marriott, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Marriott. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the Websites covered by this privacy statement is generally processed and stored in the United States.
To provide you with a single source for purchasing packages that include other travel-related services such as airline tickets or rental cars, we have entered into agreements with select reputable third-party travel companies that aggregate inventory information from suppliers such as airlines and car rental companies. If you desire to purchase a package that is facilitated through Marriott.com you will be linked to a Marriott-branded Website that is hosted by the travel company. If you choose to purchase a package, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., airlines) for processing. We have entered into contracts with these third-party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request. The same security and privacy commitments have been obtained from the suppliers. However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner, in the past or in the future, is subject to their privacy statement and practices, for which Marriott has no responsibility.
In addition to the travel-related services and required information sharing described directly above, Marriott does use the services of third parties, such as market researchers, fulfillment houses, email service providers and mail houses that process mail for the Marriott group of companies, persons authorized by you, and Marriott franchisees as well as such entities and marketing companies that provide these services for the Marriott group of companies and Marriott franchisees. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Marriott specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. Except as described in this paragraph and the sections above titled “Marriott Rewards Communications and Use of Member Information” and “Travel Related Services” we do not permit the sale or transfer of personally identifiable information to entities outside of the Marriott family of companies and hotels and our third party service providers for any non-Marriott use without your approval.
Our Website uses “cookie” technology. “Cookies” are encrypted strings of text that a Website stores on a user’s computer. Our Website requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless Marriott.com can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Website and offerings to your needs and provide you with a better online experience on Marriott.com. In addition, Cookies are used to:
We use third-party advertising technology to serve ads when you visit our Website and sites upon which we advertise. This technology uses information about your visits to this Website and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser’s Cookie when a browser visits this site and to learn which banner ads bring users to our Website and whether a reservation on Marriott.com is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable.
You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Website.
Marriott and its third-party service providers use pixel tags (also known as “clear gifs” “beacon gifs” etc.). Pixel tags are not visible to the user of the Website and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Marriott. Marriott and our email service provider use pixel tags to:
It is our intention to only send you email communications that will be useful to you and that you want to receive. When you join Marriott Rewards, make a reservation, or request a copy of your hotel bill via email and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to Marriott offers which may also include the promotions of select, reputable third parties with whom Marriott has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send Marriott related email.
We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out online by updating your Marriott Rewards account, or sending a letter to Internet Customer Care – Unsubscribe, 1818 North 90 Street, Omaha, Nebraska 68114-1315 USA. Please allow 10 business days for us to process your opt-out.
If you choose to participate in the in the eFolio program (“Program”) you will receive hotel bills by email (“eFolio”). The eFolio will be sent to you over the Internet in an unsecured (unencrypted) manner and could be subject to interception by third parties.
Once you have subscribed to the Program, your Marriott Rewards number as entered on your reservation acts as the eFolio identifier, prompting your bill to be transmitted to your email address of record. If your Marriott Rewards number is applied to another person’s room reservation, or if you make a reservation for another person and provide your email address for that reservation that person’s bill will be transmitted to your email address as well. It is your responsibility to inform that person that their bill will be emailed to you when your Marriott Rewards number or email address is attached to his/her reservation unless he/she makes alternative arrangements with a front desk associate during the stay.
If you would like to submit a request for proposal online or order a complimentary copy of our Meeting Planner brochure you will be required to provide certain personally identifiable information. All personally identifiable information you provide such as name, mailing address, email address and telephone number will be transmitted to Marriott as an email via the Internet and is not encrypted. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company’s security procedures and policies regarding protection and use of confidential information. Marriott will not use this information for any other purposes.
If you connect to the Marriott Vacation Club site please note that a separate privacy statement governs the use of that site (www.vacationclub.com/en-us/privacy/default.jsp) However, the same Marriott privacy philosophy applies.
On occasion, we conduct sweepstakes and online games that entitle the winners to prizes. Each sweepstakes or online game has its own terms and conditions. Some sweepstakes and online games require you to choose to enter and for others you will be entered automatically if certain elements described in the sweepstakes or online games terms and conditions are met (e.g., making a reservation with a certain credit card). You will be informed before a transaction is executed if it will result in an automatic entry into the sweepstakes. As part of entering a sweepstakes or online games certain personally identifiable information such as name and email address will be required. We may use this information to send future communications about specials and offers. As stated in the email section of this privacy statement, every time you receive a marketing email you will be provided the choice to opt-out of future marketing emails by following the instructions provided in the email.
Marriott uses select private label databases and tools hosted by third parties on their Websites to collect information from individuals that wish to be considered for potential employment. Information you provide to us via these private label services is accessible and confidential to Marriott.
Marriott will not use the information you provide for any purpose other than to allow you to conduct automated job searches or determine your qualifications for potential employment with Marriott. The third-party service providers are prohibited from using the information you provide for any purpose other than collecting it on our behalf.
At your choice, you can use this Website to opt-in to email communications such as notices of upcoming events. All personally identifiable information you provide such as email address will be transmitted to Marriott Investor Relations as an email via the Internet and is not encrypted. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company’s security procedures and policies regarding protection and use of confidential information. Marriott will not use this information for any other purposes.
This is a United States Website and is subject to laws of the United States and the State of Maryland. Marriott will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Marriott guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.
If you are a customer who resides in the State of California, you have the right to request from Marriott a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year. Although Marriott does not share personally identifiable information with unrelated third parties for their own direct marketing purposes, many of our hotels, which are separately owned and operated by franchisees of Marriott, are permitted to use the personally identifiable information they receive from Marriott to market the Marriott hotels that they franchise. If you would like to request information about the franchisees that may have obtained personally identifiable information about you during the immediately preceding calendar year, please send an email to email@example.com or letter to Marriott International, Inc., 10400 Fernwood Road, Dept. 52/995.63, Bethesda, MD 20817.
Within Marriott.com are numerous other Marriott Websites that are accessible from links within Marriott.com or via separate URLs. Namely, these Websites are: